Mobile Computers
In order to compete in today’s marketplace, organizations must offer
superior customer service and consistent product quality. Products must
be available in locations where demand is highest. Staff members must
ship items on time and process returns quickly. Executives require accurate,
real time figures upon which to base their decisions.
Mobile computers have become essential tools for achieving those goals.
Combining the power of handheld computing with the accuracy of barcode
scanning, mobile computers offer the agility to capture and exchange
data virtually anywhere. Associates can then track, document and verify
shipments more efficiently. They can also monitor inventory, manage
assembly line production, and process product returns.
It’s All About Making the Right Connections
Whether you need real-time access to data or routinely collect large
volumes of data, wireless devices make a worthwhile investment. Wireless
mobile computers automatically transmit your information to a server
and allow authorized users immediate access over the network.
If a real-time view is not imperative or your budget is limited, consider
a batch solution. A batch device stores the information on a memory
card or disk, which is later synchronized with the server. It’s an economical
way to integrate mobile computing into an existing infrastructure.
Mobile computers fall into three major categories: industrial, enterprise
digital assistants and shopping systems.
- Industrial mobile computers are designed to survive demanding
environments such as extreme weather, vehicle vibration, and storage
in dusty warehouses. These devices offer a wide range of form factors,
device configurations, and application development platforms.
- Enterprise class devices give managers and executives insight
into daily operations and allow them to respond quickly to changing
conditions. With a mobile computer in hand, they can better manage
the supply chain and support workers in the field or on the floor.
- Portable shopping systems give shoppers relevant information and
streamline the checkout process. Whether used for a gift registry
or at checkout, retailers can observe customer behavior to generate
compelling up-sell and cross-sell offers that encourage repeat business.
What to Look For in a Mobile Computer
Multifunctionality and Future Readiness
Versatility means value. From processing payment transactions to capturing
images for signature capture to recording package damage, mobile computers
have multiple capabilities. Carefully evaluate the future readiness
of the device, such as the ability to read 2 dimensional (2D) barcodes,
omni-directional scanning to improve accuracy, and support for software
upgrades.
Industrial Strength
Mobile computers are made to endure far harsher conditions than standard
personal digital assistants (PDAs). Common features include scratch-
and shatter-resistant touch panels, magnesium alloy housings, solid
state construction and durable image engines. Manufacturers like Motorola (formerly Symbol)
or HandHeld Products put their products through accelerated life tests
that help you anticipate how well the device performs through vibration,
impact, extreme temperatures, and exposure to dust and moisture. Choose
carefully to prevent inconvenient breakdowns and premature replacement
costs.
Ergonomics
In most cases mobile computers are used for hours on end. Mobile computers
are ergonomically designed to reduce fatigue and errors. Look for a
balanced feel, a comfortable grip, an easy-to-use keypad that is clearly
labeled, and a bright, sharp display.
Battery Life
When a mobile device loses power, it can lose something even more valuable
– your data. A good mobile computer integrates long-life power management
that suits the conditions and frequency of use. In addition you’ll realize
a financial benefit of buying fewer batteries and chargers. A long-life
mobile computer allows your field force to worry less about equipment
and focus more on providing outstanding customer service.
Ease of Integration
How well will your mobile solution integrate with your current systems?
Consider key factors such as software compatibility, wired and wireless
connectivity and programming options. It’s usually best to select a
solution with open architecture and standard programming tools such
as Microsoft Visual Studio.NET, Compact Framework and Sun Java.
Simplify IT Management
In an enterprise mobile environment, supporting individual devices can
be time consuming and frustrating. A certified solution provider can
make your life easier with a remote access command center. You’ll avoid
labor intensive support updates, reloads, data loss and re-entry, not
to mention repetitive user education and help desk calls. You can also
keep an eye on software inventory, device location and configuration,
and software revision levels.
Let Wireless Networks help you find the right mobile computing solution.
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